Shipping & Returns Policy
Marquand Engineering Solutions Pty Ltd is the operator of (https://www.marquandengineering.com.au/) . By placing an order through this Website you will be agreeing to the terms contained in this Shipping & Returns Policy. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
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Shipping Costs
Guard Industry Australia provides a number of shipping for all online purchases ad cost are supplied dynamically via the checkout. Guard Industry Australia does not sell or ship products to any countries outside of Australia.
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Returns
If you wish to return an item due to one of the reasons below please call 0466013589 or email marquandengineeringsolutions@gmail.com.
Return shipping will be paid at the customers expense and the customer will be required to arrange their own shipping.
All returns are to be sent to our warehouse at 7 Builders cl, Wendouree Vic 3355
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Return Due to Change Of Mind
Marquand Engineering Solutions will happily accept returns due to change of mind, provided a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Marquand Engineering Solutions reserves the right to make a final decision on whether to honour the satisfaction guarantee based on their assessment of the situation.
Once returns are received and accepted, refunds will be processed as a full refund via your payment method (account or facility with which the products were purchased). We will notify you via email once the refund has been initiated. Please allow 1-2 weeks after this notification for the payment provider to process and pay out the funds.
We will refund the initial payment in full for products returned in accordance with this policy.
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Warranty Returns
Guard Industry Australia will happily honour any valid warranty claims, provided all requirements of the warranty agreement have been met.
We will process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)
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Delivery Terms
Transit Time
In general, domestic shipments are in transit for 2 – 5 business days.
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Please note that delays are common when shipping to remote locations. Actual transit times will vary depending on freight providers delivery schedules. Marquand Engineering Solutions cannot be held responsible for shipping delays for third party logistics providers.
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International Shipments
Marquand Engineering Solutions does not sell products outside of Australia. We therefore do not provide international shipping.
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Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouses operate on Monday – Friday during standard business hours, except on national or state holidays at which time the warehouse will be closed. In such instances, we take steps to ensure shipment delays will be kept to a minimum.
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Change of Delivery Address
For change of delivery address requests, we can change the address at any time before the order has been dispatched.
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P.O. Box Shipping
Marquand Engineering Solutions may be able to send some items to a PO Box by special request. If you require delivery to a PO Box please contact us before finalising your order.
Marquand Engineering Solutions uses several shipping providers. This ensures we can provide a dynamic delivery service to our clients at low cost. Which provider we use depends on many variables including location, pack size and weight, and the type of material being shipped.
All PO Box shipments are only available via Australia Post. However, many of our products are unsuited to normal Australia Post services. We can only send non – hazardous materials and items less than 5 kg by Australia Post.
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Items Out Of Stock
Out of stock items are not available for purchase. We utilise automated stock control systems to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund. Stock status on our website relects physical stock in Australia. We do not fulfil any web orders with stock from outside Australia.
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Delivery Time Exceeded
If delivery time has exceeded the estimated transit time, please refer to the shipment tracking information that was emailed along with your order confirmation. If the information provided by the shipping provider is unsatisfactory please contact us so that we can investigate.
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Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact us.
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Duties & Taxes
Sales tax has already been applied to the price of the goods as displayed on the website.
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Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
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Process for Parcel Damaged in Transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
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Process for Parcel Lost in Transit
We will process a refund or replacement as soon as the courier has finalised an investigation and deemed the parcel lost.
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Customer Service
For all customer service enquiries, please contact us via our contact form or call us on 0466013589.